How long is your shipping?
We ship through USPS First Class Mail and have a scheduled pick-up each day, where a postal worker (mailman) comes to us to pick up packages. The pick up time is between 3-5pm PST. Once packages are picked up, our hands are now untied from your package.
Order processing takes 3-5 business days, as all of our items are hand blended, poured and pressed, in house. Devinah Cosmetics is closed on Saturday and Sunday and all major Holidays.
For FLASH SALES/HOLIDAY SALE EVENTS, order processing may take up to 7-10 business days depending on the amount of orders received. Please be patient as we are a 2 person squad! We work diligently and quickly to fulfill orders as they are processed!
Please wait 3-5 days (or 7-10 days during sale events) for your shipping confirmation/tracking number, which is sent by email, as we process all orders as they are received.
✦ ✦ ✦ ✦ ✦ ✦
We are not responsible for any charges passed on to you by Customs. We cannot control what amount Customs charges and are not aware of Customs dues/duties/fees. Buyers are responsible for any and all Customs charges/duties. Devinah Cosmetics does not handle the physical transport and delivery of packages and shipping carriers themselves are ultimately responsible when packages are delayed, damaged, or lost.
We are not responsible for Lost/Stolen packages. If your tracking confirmation shows "Delivered" please contact your local post office immediately and file a theft claim, providing them with the tracking number of your package!
Devinah Cosmetics is not responsible for any package that the USPS has lost through transit, or any item that was delivered but stolen from the delivered location. To file a claim, you MUST add insurance to your order located in ORDER-ADD ONS. First Class Mail is uninsured unless purchased for. If you experience any of these issues with a package, you will need to contact the carrier directly to resolve the situation. Please CALL USPS at 1-800-275-8777 to report your lost item and provide the tracking number your package was issued.