Unfortunately, some postal hubs (as well as mailmen), can be a tad bit rough with your packages -no matter how much we double bubble! Should a shadow(s) arrive damaged, we have adapted the following policy:
- Photo(s) of damaged products required within 24 hrs- emailed to firstname.lastname@example.org
- Order # of damaged items.
- Store Credit will be issued in a "gift card" form for damaged items and will be emailed to recipient soon after photos have been received.
We do not accept returns of any kind. We do not refund. We do not mail out replacements, as all of our stock is made to order. By completing and purchasing an order, you agree to these terms.
We want to make sure you are taken care of, and will work quickly to respond back to you!